IT Service Management as-a-Service (ITSMaaS) is a strategic approach to designing, delivering, managing and improving the way Information Technology (IT) is used within an organization. The goal behind Stratejm’s ITSMaaS is to ensure that the right processes, people and technology are in place so that the organization can meet its business goals.
Differing from more technology-oriented IT management approaches like Network Management and IT Systems Management, Stratejm’s ITSMaaS is characterized by:
- Adopting a process approach towards IT management
- Focusing on customer needs and required IT
- Stressing continual improvement
Stratejm has partnered with the market leader to provide end‑to‑end visibility into ITIL processes and infrastructure through a single system of record for IT. Stratejm will help you automate the delivery of services and innovative business solutions to your customers, not spend time looking after infrastructure. This will be accomplished while ensuring that business-related services are delivered seamlessly.